Issues Running Demo

 

"Page Not Found" Message

If you receive this message, you may need to clear your browser cache.

 

For Internet Explorer:

1. From the Tools menu, select Internet Options.
2. On the General tab, under Temporary Internet Files, click Delete Files.
3. In the Delete Files dialog box, click the 'Delete all offline content' check box to select it, and then click OK.
4. Click OK to close the Internet Options dialog box.

 

For Netscape:

1. From the Edit menu, select Preferences.
2. Under the Advanced category, click Cache. (If no subcategories are visible, double-click Advanced to expand the list.)
3. To clear the memory cache immediately, click Clear Memory Cache.
4. Click OK to close the Preferences dialog box.

 

"Did You Notice the Information Bar" Message

Are you running XP (SP2)? If so, active content needs to be enabled.

1. From the Tools menu, click Internet Options.
2. Click the Advanced tab.
3. Scroll down to Security.
4. Click Allow active content to run in files on My Computer.
5. Click Apply and then click OK.

 

Note for customers running Microsoft Office 2003 and 2007

Some local machines using Microsoft Office 2003 and 2007 might get the following error message during the installation process.

This error is caused by issues related to the Microsoft Office XML MIME Filter (msoxmlmf.dll). The Microsoft Office XML MIME Filter (msoxmlmf.dll) is registered under the registry key:

• HKEY_CLASSES_ROOT\Protocols\Filter\text/xml

Removing this registry will disable the XML filter and help you install the course. For more details and workaround steps, visit http://support.microsoft.com/kb/841532.htm.