Customer Support Site Overview

Cognos Customer Support User Guide

Download the guide to find detailed information on Cognos Support and how to use the Cognos Support Web site.

Cognos Customer Support Plans

This fact sheet outlines the Standard and Alliance support plans as well as valuable add-ons like Global and 24/7 support.

Multimedia Knowledge Base

Filled with helpful 2 - 3 minute Flash videos that demonstrate Cognos product functionality, installation and configuration and basic how-to's.

Training Course Search

Use the global search option to find courses by Product, Course Type, Language, Date Range, and Course Location.

Product Information

This is where you can find information about software environments (conformance), localized products, product advisories and supported products.

Supportlink

Our technical quarterly online magazine, packed with product tips and techniques.

Web Logins

Find out how to obtain a login for the support.cognos.com web site.

Downloads

Download updates and releases for your Cognos products.

Cognos Insight!

Having issues with your applications? Log a Service Request and receive assistance from our knowledgeable support analysts.

Visit the Training Services area to search for courses, review course curricula and explore the training options available to you.

Find out how Consulting Services can help you ensure the success of your Cognos project.

Learn about Best Practices and receive the latest in Technology Updates through our Web Seminar Series.