Web Account and Contact Types Explained

All customers require their own individual Web Account in order to access the restricted areas of the Web site.

Privileges for Web accounts are based on the contact type associated with the underlying contact of a given account. The table below presents a summary of the privileges associated with each contact-type.

 

Privileges Matrix

TASK	PRIMARY	SECONDARY	WEB-ONLY
Create, Delete or Change Web Accounts
Change password
Knowledge Search
Communities@Cognos Forums
Download New Releases
Download Maintenance Releases
Download Service Packs
Log Service Requests

 

Privileges Explained

With contact-level authentication, it is possible to grant Web privileges to people within a company by maintaining a contact list that corresponds with your individual needs. For example, assume there is one primary, one secondary and three web-only contacts in the contact list and a personal Web account is created for each. This means that one person now has full control over the Customer Support services (the primary contact). The secondary contact can log and search cases, while the three others have limited access but are still able to browse restricted areas, search in the Knowledge Base and access the newsgroups.

Once a contact-level account has been created for a primary contact, this person can control the creation and deletion of personal Web accounts. The primary contact, using his/her personal login, can administer the contact-level accounts.

 

Questions or Comments?

If you have any questions or comments about your Web account, please email us:

• cogcsweb@ca.ibm.com