Cognos Direct Customer Contact Entitlement

 

The number of Support Contacts you are entitled to under the Standard support plan is based on the number of supported users.

This allows for automatic expansion with increased supported license ownership. The following table illustrates entitlement for Standard support plan customers.

 

TOTAL SUPPORTED USERS	NUMBER OF STANDARD SUPPORT CONTACTS
0-100	2
100-500	4
500-1000	6
1000-5000	8
5000+	10

 

"Per Server" Licenses

Customers who have purchased a "per server" license with anonymous users are entitled to a maximum of four Support Contacts.

 

Alliance Customers

Alliance customers are entitled to an four additional Alliance Support Contacts for each unit of Alliance they have purchased. These additional Alliance Support Contacts must be members of the Support Group for which the Alliance unit was purchased.

For more information, see the Cognos Support Model in section 1.2 of Cognos Support Guide.

Cognos Support Plans Guide (324 KB, PDF)

 

Cognos Partner Contact Entitlement

The number of Support Contacts you are entitled to under the Standard support plan is outlined in the Technical Support section of the Cognos Partners agreement. Please refer to your Partner agreement for Partner Level and contact entitlement.

 

Contact Entitlement Status Request

Complete the Contact Eligibility form to verify the number of contacts to which your company is entitled.

Contact Entitlement Form*