The importance of the IBM acquisition to Customer Success and Support

 

"The Cognos Global Customer Success and Support team will continue to be completely focused on your success with our products."

- Barbara Cain, Vice President, Customer Success and Support
Cognos, an IBM Company

 

Please read Barbara Cain's entire message to:

• Cognos Customers (PDF, English)
• Cognos Customers (PDF, Japanese)

• Cognos Partners (PDF, English)
• Cognos Partners (PDF, Japanese)

• Applix Customers (PDF, English)
• Applix Partners (PDF, English)

Update: Applix customers will continue to receive support through the existing Applix Support Web Site, system and contact numbers until March 16. On March 17, you will begin to use our newly released support system Cognos Insight!

 

More information

Click here to read the announcement of the agreement for IBM to acquire Cognos, and letters from Rob Ashe to Cognos Partners and Customers.

 

Accessing IBM Information Management Technical Support 

If you are an existing IBM customer, you will continue to have access to the IBM Information Management Support website. Please use your existing IBM support contacts for the non-Cognos IBM products that you own.

All support center information is available online at http://www-306.ibm.com/software/data/support/index.html.

IBM home url: http://www.ibm.com