Welcome Applix Customers
Service Requests
As of March 17, 2008, all new Applix product service requests must be made through Cognos Insight! Legacy Applix service requests logged in ICC prior to March 17 will continue to be available in ICC.
Cognos Welcomes Applix Customers
Cognos Software Services is pleased to welcome Applix customers. Applix customers holding a current support contract with Applix will continue to receive full support.
Please check the supported products area for updates to the support status of Applix products.
As a global software leader, Cognos recognizes that our success is about more than developing great software – it’s about building trusted relationships with our customers, over time, to assist you in unlocking your solution value and to facilitate your success. Our Customer Support team champions professionalism, responsibility and commitment in all aspects of our customer-facing operations. With over 300 highly skilled support analysts providing support in multiple languages, countries and time zones, we are committed to unparalleled customer service.
As we move forward as one support organization, we are excited to offer all Applix customers Cognos Standard Support. The Cognos Standard Support plan combines Product Continuation (i.e. new and maintenance releases, Online Support (i.e. extensive knowledgebase and proven practices), and unlimited Assisted Support (i.e. live interactive support from the Cognos/Applix team).
Cognos Standard Support is designed to maximize your productivity, minimize your downtime, future proof your application and unlock your solution value. A detailed description of Cognos Standard Support can be found at http://support.cognos.com/en/support/about/guide.html.
For assistance on Applix products:
Cognos Insight! Presentation
- View a demo of Cognos Insight! and the resources available on http://support.cognos.com for Cognos TM1 and Executive Viewer customers
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