Support Center Practices Certification

The SCP program requires comprehensive on-site audits to confirm that companies meet the requirements of approximately one hundred business elements. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

Cognos is proud to once again achieve certification after an extensive audit of its North American and European customer support centers. This annual re-certification is part of the Cognos Global Support strategy to ensure quality throughout its Global Support Offices. Cognos has achieved global certification in the SCP audit and pushes each centre to re-certify on an annual basis.

To learn more, visit scpcertification.com