Support Renewal
Your Cognos Support Renewal Representative provides you with a notice of support contract renewal 45-60 days prior to the expiration of your support contract. To avoid interruptions in service, please follow the instructions on your renewal notification, and ensure we know your intent to renew a minimum of fifteen (15) days prior to the expiration of your support contract.
To renew your Support contract or for answers to your Support contract questions,
please contact the Support Renewal office in your area, by email.
Asia Pacific
Australia, Hong Kong, New Zealand, Singapore
aporenew@ca.ibm.com
Europe (Central)
Austria, Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,
Croatia, Czech Republic, Estonia, Georgia, Germany, Hungary, Kazakhstan,
Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland,
Romania, Russian
Federation, Slovakia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan,
Slovenia, Serbia, Switzerland
eurenew@ca.ibm.com
Europe (Northern)
Belgium, Denmark, Finland, Luxembourg, Netherlands, Netherland Antilles, Norway,
Sweden
eurenew@ca.ibm.com
Europe (Southern)
Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo,
Cote D'Ivoire, Djibouti, Equatorial Guinea, France, Gabon, Guinea, Guinea-Bissau,
Italy, Madagascar, Mali, Monaco, Morocco, Niger, Rwanda, Portugal, Spain,
Togo, Tunisia
eurenew@ca.ibm.com
Latin America & Caribbean
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bolivia,
Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador,
Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama,
Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Suriname,
Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela
larenew@ca.ibm.com
North America
Canada, United States
amrenew@ca.ibm.com
Brazil
Brazil
larenew@ca.ibm.com
United Kingdom
Bahrain, Cyprus, Egypt, Greece, Guernsey, Iraq, Ireland, Isle of Man, Israel,
Jersey, Jordan, Kenya, Kuwait, Lebanon, Malta, Mauritania, Oman, Qatar,
Saudi Arabia, South Africa, Sudan, Turkey, U.A.E., United Kingdom, Zimbabwe
eurenew@ca.ibm.com