Support Renewal

Your Cognos Support Renewal Representative provides you with a notice of support contract renewal 45-60 days prior to the expiration of your support contract. To avoid interruptions in service, please follow the instructions on your renewal notification, and ensure we know your intent to renew a minimum of fifteen (15) days prior to the expiration of your support contract.

 

To renew your Support contract or for answers to your Support contract questions, please contact the Support Renewal office in your area, by email.

Asia Pacific

Australia, Hong Kong, New Zealand, Singapore

aporenew@ca.ibm.com

 

Europe (Central)

Austria, Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Germany, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russian Federation, Slovakia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Slovenia, Serbia, Switzerland

eurenew@ca.ibm.com

 

Europe (Northern)

Belgium, Denmark, Finland, Luxembourg, Netherlands, Netherland Antilles, Norway, Sweden

eurenew@ca.ibm.com

 

Europe (Southern)

Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo, Cote D'Ivoire, Djibouti, Equatorial Guinea, France, Gabon, Guinea, Guinea-Bissau, Italy, Madagascar, Mali, Monaco, Morocco, Niger, Rwanda, Portugal, Spain, Togo, Tunisia

eurenew@ca.ibm.com

 

Latin America & Caribbean

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bolivia, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela

larenew@ca.ibm.com

 

North America

Canada, United States

amrenew@ca.ibm.com

 

Brazil

Brazil

larenew@ca.ibm.com

 

United Kingdom

Bahrain, Cyprus, Egypt, Greece, Guernsey, Iraq, Ireland, Isle of Man, Israel, Jersey, Jordan, Kenya, Kuwait, Lebanon, Malta, Mauritania, Oman, Qatar, Saudi Arabia, South Africa, Sudan, Turkey, U.A.E., United Kingdom, Zimbabwe

eurenew@ca.ibm.com

 

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