Cognos Support Plans

Updated: April 4, 2008

 

Cognos Support Plans detail Cognos Customer Support offerings and policies, defining the service delivery levels our customers should expect. Multilingual versions will be available soon.

 

Support Plans

• Cognos Support Plans (English) PDF (Updated February 20, 2008)
• Cognos Support Plans (Dutch) PDF (Updated March 25, 2008)
• Cognos Support Plans (French) PDF (Updated March 18, 2008)
• Cognos Support Plans (German) PDF (Updated March 25, 2008)
• Cognos Support Plans (Japanese) PDF (Updated March 17, 2008)
• Cognos Support Plans (Portuguese) PDF (Updated March 19, 2008)

 

Alliance Addendum

Recently, Cognos updated, revised and improved its Support Plans with new support offerings. Please note that Alliance Support is no longer available for new sale. However, details on the Alliaince Support Plan components are available in the Addendum.

• Alliance Addendum (English) PDF

 

Support User Guide

Everything you need to know about Cognos Support and how to use the innovative resources and tools available on the Cognos Support Web site.

The English Support User Guide has been updated , and translations of the updated Guide will also be available soon.

• Support User Guide (English) PDF (Updated February 19, 2008)
• Support User Guide (Dutch) PDF (Updated April 4, 2008)
• Support User Guide (French) PDF (Updated March 18, 2008)
• Support User Guide (German) PDF (Updated March 25, 2008)
• Support User Guide (Japanese) PDF (Updated March 17, 2008)
• Support User Guide (Portuguese) PDF (Updated March 19, 2008)

 

Frequently Asked Questions

• Cognos Support Guides and Policy Change FAQ