Contact Support

Assisted service for all Cognos products, including TM1 and Executive Viewer, is available from Cognos Customer Support. Support is available from Monday to Friday, excluding national holidays, during the hours indicated by your time zone.

Cognos Support Center Contact Information By Time Zone

Use Cognos Insight! to log Technical and Customer Care Service Requests. Please note, you must migrate your support.cognos.com login to your email address first.

Cognos Insight!

Login Issues

If you have forgotten your password, and your login id has been migrated your email address, use our Password Reset.

You can also contact us at cogcsslo@ca.ibm.com for issues on logging into Cognos Insight! or the support.cognos.com web site. Include your Cognos customer number, your company name and your contact information.

Questions / Concerns / Website Feedback

Email us at cogcsweb@ca.ibm.com or complete the Website Feedback Form Login Required .

Cognos Support Center Contact Information by Time Zone

Assisted Service is available Monday to Friday excluding national holidays during the hours indicated by your time zone, below.

National Holidays

For assistance with critical issues outside of your indicated service window, call +1 613 228-7900 (or 1-800-637-7447 from within North America). This service is only available to our Advantage and Premier Support Customers and Standard Support Customers who have pre-purchased our Extended Coverage Service.

After Hours service details - Cognos Support Plans Guide (324 KB, PDF)

Assisted support is not available in all the languages indicated, for every product.

Need Help?

Find out what time zone are you in

(GMT) Greenwich Mean Time

Please choose the contact information appropriate to your location.

Dublin, Edinburgh, Lisbon, London Assisted Service Available: 09:00 – 17:30 GMT
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Casablanca, Monrovia Assisted Service Available: 08:00 – 16:30 Greenwich Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch
Tel: +33 1 56 37 52 00 Update Service Request: insight@cognos.com General Enquiries: support.france@cognos.com	Paris, France Languages: French

(GMT+01:00)

Please choose the contact information appropriate to your location.

Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna Assisted Service Available: 09:00 – 17:30 West Europe Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 (From Sweden: 0200 89 00 91 or +46 8 555 775 50) Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch
Tel: 0800 1813733 or +49 69 665 60 230 Update Service Request: insight@cognos.com General Enquiries: support.germany@cognos.com	Frankfurt, Germany Languages: German
Tel: 0800 906271 or +33 1 56 37 52 00 Update Service Request: insight@cognos.com General Enquiries: support.france@cognos.com	Paris, France Languages: French

Belgrade, Bratislava, Budapest, Ljubljana, Prague Assisted Service Available: 09:00 – 17:30 Central Europe Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English

(GMT+01:00) Brussels, Copenhagen, Madrid, Paris Assisted Service Available: 09:00 – 17:30 Central Europe Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch
Tel: 0800 906271 or +33 1 56 37 52 00 Update Service Request: insight@cognos.com General Enquiries: support.france@cognos.com	Paris, France Languages: French

Sarajevo, Skopje, Sofija, Vilnius, Warsaw, Zagreb Assisted Service Available: 09:00 – 17:30 Central Europe Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

West Central Africa Assisted Service Available: 09:00 – 17:30 West Central Africa Central Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +33 1 56 37 52 00 Update Service Request: insight@cognos.com General Enquiries: support.france@cognos.com	Paris, France Languages: French

(GMT+02:00)

Please choose the contact information appropriate to your location.

Athens, Istanbul, Minsk Assisted Service Available: 10:00 – 18:30 GTB Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Bucharest Assisted Service Available: 10:00 – 18:30 East Europe Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Cairo Assisted Service Available: 10:00 – 18:30 Egypt Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Harare, Pretoria Assisted Service Available: 10:00 – 18:30 South Africa Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Helsinki, Riga, Tallinn Assisted Service Available: 10:00 – 18:30 FLE Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +800 1 426 4667 or +44 1344 707799 (From Finland: +358 9 684 1480) Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Jerusalem Assisted Service Available: 10:00 – 18:30 Jerusalem Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+03:00)

Please choose the contact information appropriate to your location.

Baghdad Assisted Service Available: 08:00 – 16:30 GMT
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Kuwait, Riyadh Assisted Service Available: 08:00 – 16:30 GMT
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Moscow, St. Petersburg, Volgograd Assisted Service Available: 11:00 – 19:30 Russian Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Nairobi Assisted Service Available: 09:00 – 17:30 Central Europe Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +33 1 56 37 52 00 Update Service Request: insight@cognos.com General Enquiries: support.france@cognos.com	Paris, France Languages: French

(GMT+03:30)

Tehran Assisted Service Available: 08:00 – 16:30 GMT
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+04:00)

Please choose the contact information appropriate to your location.

Abu Dhabi, Muscat Assisted Service Available: 08:00 – 16:30 GMT
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Baku, Tbilisi, Yerevan Assisted Service Available: 12:00 – 20:30 Caucasus Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+04:30)

Kabul Assisted Service Available: 08:00 – 16:30 GMT
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+05:00)

Please choose the contact information appropriate to your location.

Ekaterinburg Assisted Service Available: 13:00 – 21:30 Ekaterinburg Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Islamabad, Karachi, Tashkent Assisted Service Available: 12:00 – 20:30 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+05:30)

Calcutta, Chennai, Mumbai, New Delhi Assisted Service Available: 09:00 – 17:30 India Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 000800 610 1073 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+05:45)

Kathmandu Assisted Service Available: 12:00 – 20:30 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+06:00)

Please choose the contact information appropriate to your location.

Almaty, Novosibirsk Assisted Service Available: 14:00 – 22:30 N. Central Asia Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Astana, Dhaka Assisted Service Available: 12:00 – 20:30 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Sri Jayawardenepura Assisted Service Available: 12:00 – 20:30 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+06:30)

Rangoon Assisted Service Available: 12:00 – 20:30 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+07:00)

Please choose the contact information appropriate to your location.

Bangkok, Hanoi, Jakarta Assisted Service Available: 09:00 – 17:30 SE Asia Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Krasnoyarsk Assisted Service Available: 15:00 – 23.30 North Asia Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+08:00)

Please choose the contact information appropriate to your location.

Beijing, Chongqing, Hong Kong, Urumqi Assisted Service Available: 09:00 – 17:30 China Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: North China 10800 610 0409 Tel: South China 10800 261 0417 Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Irkutsk, Ulaan Bataar Assisted Service Available: 09:00 – 17:30 North Asia East Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: North China 10800 610 0409 Tel: South China 10800 261 0417 Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Kuala Lumpur, Singapore Assisted Service Available: 09:00 – 17:30 Malay Peninsula Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: Malaysia 1 800 80 4997 Tel: Singapore 800 616 1153 Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Perth, Australia Assisted Service Available: 09:00 – 17:30 Perth Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Taipei Assisted Service Available: 09:00 – 17:30 Taipei Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+09:00)

Please choose the contact information appropriate to your location.

Osaka, Sapporo, Tokyo Assisted Service Available: 09:30 – 17:30 Tokyo Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +81 3 3344 3073 Update Service Request: insight@cognos.com General Enquiries: support.japan@cognos.com	Tokyo, Japan Languages: Japanese

Seoul Assisted Service Available: 09:00 – 17:30 Korea Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 00308 610 107 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Yakutsk Assisted Service Available: 17:00 – 01:30 Yakutsk Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch.

(GMT+09:30)

Please choose the contact information appropriate to your location.

Adelaide Assisted Service Available: 09:00 – 17:30 AUS Central Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Darwin Assisted Service Available: 09:00 – 17:30 AUS Central Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+10:00)

Please choose the contact information appropriate to your location.

Brisbane Assisted Service Available: 09:00 – 17:30 E. Australia Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Canberra, Melbourne, Sydney Assisted Service Available: 09:00 – 17:30 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Guam, Port Moresby Assisted Service Available: 09:00 – 17:30 West Pacific Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Hobart Assisted Service Available: 09:00 –17:30 Tasmania Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Vladivostok Assisted Service Available: 18:00 – 02:30 Vladivostok Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT+11:00)

Magadan, Solomon Is., New Caledonia Assisted Service Available: 09:00 – 17:30 Central Pacific Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1 800 226 025 or +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+12:00)

Please choose the contact information appropriate to your location.

Auckland, Wellington Assisted Service Available: 11:00 – 19:30 New Zealand Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

Fiji, Kamchatka, Marshall Is. Assisted Service Available: 08:30 – 17:00 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT+13:00)

Nuku'alofa Assisted Service Available: 08:30 – 17:00 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT-12:00)

Eniwetok, Kwajalein Assisted Service Available: 08:30 – 17:00 Dateline Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT-11:00)

Midway Island, Samoa Assisted Service Available: 08:30 – 17:00 AUS Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +61 2 9430 2222 Update Service Request: insight@cognos.com General Enquiries: support.asiapac@cognos.com	Sydney, Australia Languages: English, Mandarin, Cantonese and Korean

(GMT-10:00)

Hawaii Assisted Service Available: 09:00 – 17:30 Pacific Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-09:00)

Alaska Assisted Service Available: 09:00 – 17:30 Pacific Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-08:00)

Pacific Time (US & Canada); Tijuana Assisted Service Available: 09:00 – 17:30 Pacific Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-07:00)

Please choose the contact information appropriate to your location.

Arizona Assisted Service Available: 09:00 – 17:30 US Mountain Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

Mountain Time (US & Canada) Assisted Service Available: 09:00 – 17:30 Mountain Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-06:00)

Please choose the contact information appropriate to your location.

Central America Assisted Service Available: 09:30 – 18:00 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +55 11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

Central Time (US & Canada) Assisted Service Available: 09:00 – 17:30 Central Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

Mexico City Assisted Service Available: 09:30 – 18:00 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +55-11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

Saskatchewan Assisted Service Available: 09:00 – 17:30 Canada Central Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-05:00)

Please choose the contact information appropriate to your location.

Bogota, Lima, Quito Assisted Service Available: 09:30 – 18:00 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +55-11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

Eastern Time (US & Canada) Assisted Service Available: 09:00 – 17:30 Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

Indiana (East) Assisted Service Available: 09:00 – 17:30 US Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-04:00)

Please choose the contact information appropriate to your location.

Atlantic Time (Canada) Assisted Service Available: 08:30 – 17:00 Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

Caracas, La Paz Assisted Service Available: 09:30 – 18:00 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +55 11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

Santiago Assisted Service Available: 09:30 – 18:00 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +55 11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

(GMT-03:30)

Newfoundland Assisted Service Available: 08:30 – 17:00 Eastern Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 1-800-637-7447 or (613) 228-7900 Update Service Request: insight@cognos.com General Enquiries: cogcsam@ca.ibm.com	Ottawa, Canada Languages: English, French, Spanish

(GMT-03:00)

Please choose the contact information appropriate to your location.

Brasilia Assisted Service Available: 09:00 – 17:30 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: 0800 602-0299 or +55-11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

Buenos Aires, Georgetown Assisted Service Available: 09:00 – 17:30 E. South America Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +55 11 3524-6758 Update Service Request: insight@cognos.com General Enquiries: support.latinamerica@cognos.com	Sao Paulo, Brazil Languages: Spanish, Portuguese, English

Greenland Assisted Service Available: 09:00 – 17:30 GMT Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT-02:00)

Mid-Atlantic Assisted Service Available: 09:00 – 17:30 GMT Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

(GMT-01:00)

Please choose the contact information appropriate to your location.

Azores Assisted Service Available: 08:00 – 16:30 Azores Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

Cape Verde Is. Assisted Service Available: 08:00 – 16:30 GMT Standard Time
CONTACT INFORMATION	SUPPORT CENTER
Tel: +44 1344 707799 Update Service Request: insight@cognos.com General Enquiries: support.uk@cognos.com	Bracknell, England Languages: English, Swedish, Finnish, Italian, Spanish. Dutch

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