Cognos Insight!
Cognos Insight! - the online Cognos Customer Support web application that enables you to:
- Manage your service requests with Cognos Customer Support - including submitting new ones, updating on-going ones, and reviewing past ones that are now closed.
- Update the contact information that Cognos Customer Support will use when responding to your service requests.
- Automatically reset your Cognos Global Customer Services web site password should you forget it.
Getting started with Cognos Insight!
To learn how to get the most from Cognos Insight! we have provided some short demonstrations (in WMV format) to introduce you to the features of this online web application. Simply follow the links below to learn more about and view each demonstration:
We have also provided a web page containing answers to the most common questions that users have about using Cognos Insight!
Service and Support
This demonstration is intended for all Cognos Insight! users and will introduce you to:
- Navigating Cognos Insight!
- Displaying Service Requests submitted by you and others within your organization.
- Using the query and sort features to filter data.
Submit a Service Request
This demonstration is intended for all Cognos Insight! users and will introduce you to:
- Submitting service requests.
- Determining your entitlements for technical support service.
My Profile
This demonstration is intended for all Cognos Insight! users and will introduce you to:
- The contact information recorded about you in Cognos Insight!
- How to make updates that will keep your contact information current.
My Company's User Administration
This demonstration is intended for the primary support contact within your organization who is responsible to administer users in Cognos Insight! If you are not identified as a primary support contact then you will not have access to perform user administration. This demonstration will introduce you to:
- Setting up a new user and emailing them their new password.
- Submitting a service request to nominate a new secondary support contact, modify the entitlement to technical support for an existing secondary support contact, or remove entitlement from a contact who should no longer have access to technical support.
- Updating details for existing users.
- Resetting the password for a user and automatically emailing them a new one.
Additional information for Partner Accounts
This demonstration is intended for the primary and secondary support contacts at companies that are resellers of Cognos software, consult on Cognos solutions, and/or provide training on Cognos products. This demonstration will introduce you to:
- How to query for service requests submitted on behalf of a particular customer account that you support.
- The unique Cognos knowledge base access available to your customers.
- How to request the addition of a Partner Customer contact under the Cognos Partner Web Access Program, so that they can access the Cognos knowledge base.
- How to submit service requests on behalf of one of your customers.
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