Cognos Professional Services Services
Frequently Asked Questions
About Cognos Professional Services Services | Certified Expertise
Implementation Methodology | Service Packages
Support & Training | Other Information
About Cognos Professional Services Services
- How do I learn more about what Cognos Professional Services Services has to offer?
- What Consulting Services does Cognos offer?
- Is there a standard price list for Cognos Professional Services Services?
- How do I locate my Cognos sales or account representative?
- How do I locate my Cognos services manager?
- How do I arrange Professional Services?
- Do I get any documentation following a consultancy engagement?
- Why should I engage Cognos Consultants rather than any external consultants?
How do I learn more about what Cognos Professional Services Services has to offer?
Numerous resources can be found on this web site - Resources, Services Request Form, Contact Us, Implementation Methodology, Service Packages.
What Consulting Services does Cognos offer?
Cognos Consultancy services range from short tactical ‘bursts’ of consultancy
through to managing and delivering larger business intelligence and planning
projects or applications. We also provide ongoing services that aim to
give longer-term project assurance and guidance. Our consultancy group covers
project, business and technical skills. We customize our services to match
your needs.
Is there a standard price list for Cognos Professional Services Services?
At Cognos, we believe that there is no such thing as ‘one size fits all’.
If you have a complex task requiring our assistance, you will want an appropriate
level of service and are prepared to pay for it. If you have a simple or
repeatable task, then we would propose a suitable (but different) level
of service with commensurate pricing. To get the best sense of what is
appropriate, please contact your local Sales or Services management with
a clear idea of what you require allowing us to more accurately meet your
needs at a price that makes sense.
http://support.cognos.com/en/consulting/about/contact.html 
How do I locate my Cognos sales or account representative?
Contact your local Sales office. You can determine your Sales office
by accessing the information on the Cognos Web site at:
http://www.cognos.com/company/contact/worldwide.html
How do I locate my Cognos services manager?
For more information about Cognos Professional Services Services in your area, email
or call your local Cognos office found via the link below.
http://support.cognos.com/en/consulting/about/contact.html
How do I arrange Professional Services?
You can arrange services through your Account Manager or by contacting
your local Services Manager. We would be delighted to talk to you about
any requirement you may be considering.
http://support.cognos.com/en/consulting/about/contact.html
Or you can submit a Services Request form online and the appropriate Cognos
Representative will contact you.
Services Request Form
Do I get any documentation following a consultancy engagement?
During the engagement ‘Status Reports’ will be produced, which will provide
basic information on the objectives of the assignment, a summary of work undertaken
and any further recommendations. Time will be set-aside during the assignment
to prepare these documents. For larger engagements the Cognos Deployment methodologies
that will be used on all engagements provide a Customer Success Plan at the
start of the project and a Go Forward Plan at the end of the engagement.
Why should I engage Cognos Consultants rather than any external consultants?
Cognos Consultants are the best technical resource you can select for
our own products. Cognos has Consultants with a variety of skills and capabilities
to meet your budgeted deployment needs. Each Consultant undergoes initial
product and methodology training followed by a mentoring program, which
is tested through Cognos and external certifications in products and areas
that they are asked to consult on. In addition Cognos Consultants pass
on the benefit gained from experience on many projects across all industries.
Cognos Consultant training is an ongoing process, with typically 25 days
per year dedicated to keeping their skills up to date with product developments,
project skills and customer relationship best practices. All our Consultants
have access to vast Knowledge Assets covering the combined wisdom of Cognos
Global Services, Support, and R&D.
Certified Expertise
- Does Cognos certify their Consultants to be sure I receive the highest
value on consulting engagements?
- Are consultants awarded a single ‘Cognos certification’ that covers all
products?
- Do Cognos Consultants use an implementation methodology?
- Are Cognos Consultants certified Project Managers?
Does Cognos certify their Consultants to be sure I receive the highest
value on consulting engagements?
Cognos consultants are highly qualified to deliver value to your organization.
Qualifications include a rigorous training and certification program that
certifies consultants on products, solutions, methodology, and project management.
In addition, Cognos consultants implement real solutions at customer sites
like yours every day of the year. When you engage Cognos Professional Services, you are
sure to receive quality consulting services that will meet or exceed your
requirements.
Are consultants awarded a single ‘Cognos certification’ that covers all
products?
The Cognos Certification Program is designed for flexibility and applicability,
by certifying on individual products at various levels, as well as complex
combined solutions. Consultants, partners, and customers can customize
their certification plan to begin with those which are of most immediate value
to them, and add certifications as their needs for training and experience
progress.
Do Cognos Consultants use an implementation
methodology?
All consultants worldwide receive training and certification on the Cognos
Solutions Implementation Methodology (SIM). This assures that projects are
successfully planned, managed, and implemented, no matter what Cognos solution
you want to implement.
Are Cognos Consultants certified Project
Managers?
All Cognos consultants are certified to deliver projects through our
Cognos
Solutions Implementation Methodology (SIM). In addition, our Project Management
Certification Program trains and certifies a percentage of our consultants
for more in-depth larger or more complex project management. The program
combines general and Cognos-specific project management, through online
testing, case studies, and peer reviews. It was developed to be aligned
with the Project Management Institute’s (PMI’s)
professional PM certifications (PMP, CAPM). PMP-certified consultants are
normally not necessary for Cognos implementations since our experience
minimizes potential issues, but we can supply one if your project requires
it.
Implementation Methodology
- What delivery methods are currently offered by Cognos?
- How do customers benefit from the Cognos Delivery Method?
- Will Cognos consultants follow a predetermined methodology when working
with Customers?
What delivery methods are currently offered by Cognos?
Used by our customers, partners and employees around the globe, the Cognos Solutions Implementation Methodology (SIM) is a step-by-step guide to conduct a complete development lifecycle. The Cognos SIM is based on the five familiar project phases —Analyze, Design, Build, Deploy, Operate — and includes a project management layer.
http://support.cognos.com/en/consulting/csim/index.html
How do customers benefit from the Cognos Delivery Method?
Successful implementations require detail planning and project management
before, during and post execution. Customers receive the greatest benefit
by having a delivery process that is detailed through all phases of the
project. This detail gives each level of the project team full visibility
and documentation of decisions made as part of the implementation. It is consistent,
repeatable and a proven best practice from many similar deployments that we
have been involved in.
http://support.cognos.com/en/consulting/csim/index.html
Will Cognos consultants follow a predetermined methodology when working
with Customers?
Yes, Cognos has developed implementation roadmaps across all of our major product lines and these will navigate your Cognos implementation.
http://support.cognos.com/en/consulting/csim/roadmaps.html
Service Packages
- What Service Packages are available from Cognos?
- Why have Cognos crafted service packages instead of just offering consultancy
by the day?
- Can I modify the service package offerings?
What Service Packages are available from Cognos?
http://support.cognos.com/en/consulting/packages/index.html 
Why have Cognos crafted service packages instead of just offering consultancy
by the day?
Service packages are created from the accumulated knowledge within our
organization in working with our many customers around the world. They
show we have done it before – many times, and they are the summation of experience
by our Consultants, our Support specialists, our Trainers, our Development
teams, and hundreds of customers all over the world. From these experiences
we apply Best Practice into the package service structure and inbuilt deliverables,
with these deliverables being achieved within a defined timeframe. You
know what you will get and when, during a full cycle of deployment.
http://support.cognos.com/en/consulting/packages/index.html
Can I modify the Service Package
offerings?
All our service packages are proven, repeatable deliverables with
a strong focus on quick return for your investment, that lend themselves
well to incorporation in to larger programs you may have running. Of
course ‘one size does not fit all’ and we are more than happy
to discuss changes or additions to these defined packages as meet your
needs. To see if you need this, please contact your local Services Manager.
Support & Training
- I’m interested in the Training available to customers – where do I find more information?
- I’m a supported customer who has a technical question – where do I find more information?
- I would like to become certified on Cognos products. Where do I find more
information?
- Is Cognos certification available to all customers?
I’m interested in the Training available to customers – where do I find more information?
Visit Cognos Training Services.
I’m a supported customer who has a technical question – where do I find more information?
Visit Cognos Support Services.
I would like to become certified on Cognos products. Where do I find more information?
Visit http://support.cognos.com/en/training/certification/index.html for
a complete description of the certification programs, requirements and
the training available for preparation.
Is Cognos certification available to all customers?
Cognos certification is available to supported customers who have
purchased a Cognos Customer Support Package and who have created a personal
Web account. For more information on Customer Support and Personal Web
Accounts please visit http://support.cognos.com/en/support/about/index.html.
Other Information
Cognos as a Company, Events & Other Information:
Visit the Cognos web site home page for more information!
http://www.cognos.com
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